About us

Our website address is: https://www.ecolonical.org.

At ecolonical Lab, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you interact with our website or utilize our services.

 

Information We Collect

a. Personal Information: When you visit our website or use our services, we may collect certain personal information, such as your name, email address, contact details, and any other information you voluntarily provide to us.

 

b. Usage Data: We may collect non-personal information about your interactions with our website, including your IP address, browser type, operating system, referring URLs, and pages visited. This information helps us analyze trends, administer the site, and improve our services.

 

Use of Information

a. We may use the personal information we collect to:

  • Provide and personalize our services to you
  • Respond to your inquiries and provide customer support
  • Send you important updates and notifications
  • Improve our website and services
  • Conduct research and analysis to enhance our offerings

 

b. We may use non-personal information for various purposes, such as analyzing user behavior, tracking website usage patterns, and improving our marketing efforts.

 

Data Security

a. We employ industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

 

Data Sharing

a. We do not sell, trade, or rent your personal information to third parties for marketing purposes. However, we may share your information with trusted third-party service providers who assist us in delivering our services, managing our website, or conducting business operations. These providers are bound by strict confidentiality agreements and are only authorized to use your information for specified purposes.

 

b. We may also disclose your information if required by law, regulation, or legal process, or to protect our rights, property, or safety, as well as the rights, property, or safety of others.

 

Security Measures

We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage system is 100% secure, and we cannot guarantee absolute security.

 

What we collect and store

We collect information about you during the checkout process on our store. While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of cart contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 2 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

 

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

 

Third-Party Links

The Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their respective privacy policies before providing any personal information.

 

Payments

We accept payments through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy for more details.

 

Youtube

Our website uses plugins from YouTube, which is operated by Google. The operator of the pages is YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

If you visit one of our pages featuring a YouTube plugin, a connection to the YouTube servers is established. Here the YouTube server is informed about which of our pages you have visited.

If you’re logged in to your YouTube account, YouTube allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your YouTube account.

YouTube is used to help make our website appealing. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

Further information about handling user data, can be found in the data protection declaration of YouTube under https://www.google.de/intl/de/policies/privacy.

 

Vimeo

Our website uses features provided by the Vimeo video portal. This service is provided by Vimeo Inc., 555 West 18th Street, New York, New York 10011, USA.

If you visit one of our pages featuring a Vimeo plugin, a connection to the Vimeo servers is established. Here the Vimeo server is informed about which of our pages you have visited. In addition, Vimeo will receive your IP address. This also applies if you are not logged in to Vimeo when you visit our plugin or do not have a Vimeo account. The information is transmitted to a Vimeo server in the US, where it is stored.

If you are logged in to your Vimeo account, Vimeo allows you to associate your browsing behavior directly with your personal profile. You can prevent this by logging out of your Vimeo account.

For more information on how to handle user data, please refer to the Vimeo Privacy Policy at https://vimeo.com/privacy.

 

Google Web Fonts

For uniform representation of fonts, this page uses web fonts provided by Google. When you open a page, your browser loads the required web fonts into your browser cache to display texts and fonts correctly.

For this purpose your browser has to establish a direct connection to Google servers. Google thus becomes aware that our web page was accessed via your IP address. The use of Google Web fonts is done in the interest of a uniform and attractive presentation of our plugin. This constitutes a justified interest pursuant to Art. 6 (1) (f) DSGVO.

If your browser does not support web fonts, a standard font is used by your computer.

Further information about handling user data, can be found at https://developers.google.com/fonts/faq and in Google’s privacy policy at https://www.google.com/policies/privacy/.

 

Cookie Policy

Our Cookie Policy outlines how we use cookies and similar technologies on the Website. By continuing to use the Website, you consent to the use of cookies in accordance with our Cookie Policy.

 

Your Rights

You have the right to access, update, and request the deletion of your personal information held by us. If you wish to exercise any of these rights, please contact us using the information provided below.

 

Changes to the Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective upon posting the revised Privacy Policy on the Website. We encourage you to review this Privacy Policy periodically.

 

If you have any questions or concerns about our Privacy Policy, please contact us at [email protected]